Shipping policy

SHIPPING POLICY

Shipping destinations We currently ship to Australia and the United States.

Shipping costs We offer free shipping on all orders over $100 AUD. Orders under $100 AUD will incur a flat shipping fee calculated at checkout.

Order processing Orders are processed within 1–3 business days of being placed. You will receive an email confirmation once your order has been accepted and is being prepared for dispatch.

Delivery timeframes Once your order has been dispatched, delivery timeframes vary depending on your location, the shipping carrier, and customs processing. We do not guarantee specific delivery dates. International orders may be subject to customs delays outside of our control.

Tracking Tracking information will be provided via email once your order has been dispatched. Please allow up to 24 hours for tracking details to update after you receive your dispatch notification.

Lost or delayed orders If your order appears lost or you have concerns about your delivery, please contact us at info@prestonspawz.com.au and we will investigate with our fulfilment partners.